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Job Description:
We are currently seeking an On-site Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.
-Work with customers to troubleshoot and resolve complex product issues
-Provide 24/7 support as single point of contact
-Interface with our world-class support, development and SQA teams to identify and to resolve product issues
-Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
-Coordinate changes to the configuration, upgrades and NetScout related matters
-Advise customer on network management best practices using NetScout product suite
Requirements:
-Expert knowledge of a wide range of state-of-the-art network practices and technology to advise on resolution of critical and complex network issues
-Must have in-depth knowledge with at least 5 yrs minimum experience in network management and customer support field
-Strong knowledge or experience in the CDMA/EVDO/GSM/LTE wireless arena
-CCNA and proficiency in Linux required (CCNP preferred)
-Must have knowledge of and skill in applying network standards; network management tools; network equipment capabilities; network architecture principles; configuration and lifecycle management concepts sufficient to identify the need to upgrade or enhance network component capabilities
-Ability to review and evaluate systems modification projects and ensures that all integration and interface requirements are met
-Bachelors Degree in Computer Science/Network Security or equivalent discipline or 4 years equivalent experience
-Experience working remotely, but cooperatively with HQ
-Effective communication skills with ability to clearly explain ideas and influence decisions
-Self-motivated and constantly looking for ways to improve both product and process
-Exceptional organization, time management skills and multi-tasking skills
-Ability to work efficiently and effectively in a fast-paced environment, under stress and within time constraints
Additional Information:
The people behind our products are responsible for our company's success, and we take your career ambitions seriously. As a NetScout Systems employee, you'll enjoy a generous benefits package, including a liberal vacation policy, matching 401k plan, tuition reimbursement, medical, dental, domestic partner benefits, company-paid life insurance, short and long term disability and AD&D. We also offer both a Flexible Medical and Childcare Spending Account.
Application Instructions:
For immediate consideration, please apply by clicking on the below button, "Apply Online", or visit our Web site at www.netscout.com.
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