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Job Description:
At NetScout Systems, we have an appreciation for knowledge. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results.
We currently have openings for Technical Account Managers to join our Support Team to manage our largest and most active accounts. This position is responsible to research and support cutting edge technology, in a fast-paced environment. Provide critical support and management for strategic customers. Work with developers and other support engineers who really believe in providing world-class customer service to resolve product issue.
Essential Responsibilities:
-Remotely troubleshoot and resolve complex product issues using the latest technology
-Interface with Engineering and SQA to resolve complex product issues
-Advise customers on network management best practices using NetScout product suite
-Provide documented in-depth technical solutions for customer and other engineers
-Manage caseload of multiple critical customers
-Provide best practice documentation on Network Management with our product
-Contribute to the development and ongoing improvement of Technical Support procedures and infrastructure
-Provide account focused support for selected customers
-Responsibility for multiple high visibility vertical specific accounts
Requirements:
-Degree in Computer Science or related technology
-5 plus years in network management supporting external customers
-2 plus years critical customer management customer care
-CCNA Required. Linux administrator preferred
-Database Administration desired
-Superior technical writing skills
-Ability to multi-task with strong attention to detail
-Solid problem solving skills
-Proven effective oral and written skills
-Process focused and self motivated
-Exceptional organization, time management and technical writing skills
-Ability to work efficiently and effectively on complex customer issues within tight time constraints
Additional Information:
The people behind our products are responsible for our company's success, and we take your career ambitions seriously. As a NetScout Systems employee, you'll enjoy a generous benefits package, including a liberal vacation policy, matching 401k plan, tuition reimbursement, medical, dental, domestic partner benefits, company-paid life insurance, short and long term disability and AD&D. We also offer both a Flexible Medical and Childcare Spending Account.
Application Instructions:
For immediate consideration, please apply by clicking on the below button, "Apply Online", or visit our Web site at www.netscout.com.
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